Software locks are common in other industries-John Deere tractors, for instance, cannot be repaired without specific software codes from a John Deere dealer, and many industrial appliances such as refrigerators and air conditioners have similar locks. But software locks specifically designed to prevent repair are a monopolistic, anti-consumer move that attempts to "tie" an electronic to the manufacturer even after it's already been sold. This may sound like an esoteric issue, and to some extent it is-screen replacements can still be done so long as the original home button is carefully removed and moved to the new screen. We cannot always tell if the home button functions pre-repair or if the glass cracking caused a tear of the home button cable during removal of the LCD." "In repair, we run across occasions where there is damage to the home button. "If any damage to the iPhone 7 or 7 Plus home button is done, we cannot replace it," Oberdick told me.
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Oberdick said that for third party repair companies, this means they often won't be able to guarantee to customers that they can fix their cracked screens, because often home button damage isn't immediately apparent.
When swapped, the phone displays an error message that says "The Home Button May Need Service." Its functionality is disabled and "Assistive Touch" automatically pops up on the device, creating an onscreen, software-based home button. In a video demonstrating the block, Michael Oberdick, owner of the independent iPhone repair shop iOutlet, swapped the front displays (and home buttons) of two iPhone 7 devices. "If any damage to the iPhone 7 or 7 Plus home button is done, we cannot replace it." "Just a sad and petulant move on their part that will directly affect consumers especially after their one year manufacturer warranty is up."Īn Apple Store Genius confirmed to me that the home button is only replaceable in Apple Stores and can only be fixed using Apple's proprietary " iPhone Calibration Machine." "Not supporting that menu function makes no sense," Justin Carroll, owner of FruitFixed, an independent iPhone repair shop, told me. It should be noted that the new home button is a "solid state" part, but it is still separate component that can be removed and moved to another phone without damaging it. Apple did not respond to a request for comment about the issue. Locking down Touch ID makes at least some sense from a security perspective, but locking return-to-home functionality seems like an arbitrary and vindictive move against independent repair businesses and consumers. In the iPhone 7, both Touch ID and return-to-home functionality are locked by software if you replace the button.
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